Cloud · Security · Enterprise Advisory
Deluxe Hove
Technical Account Manager · Amazon Web Services · CISSP · CEH · AWS SA Professional
📍 Cape Town, South Africa
Solutions-oriented ICT professional with 15+ years contributing to organisational effectiveness across mining, energy regulation, and enterprise sectors. Key competencies include cloud strategy advisory, information security, systems integration, project management, ICT risk & governance, and delivering value in highly pressurised environments. Currently serving enterprise customers at AWS as a Technical Account Manager.
Work Experience
Technical Account Manager
Jan 2026 — Present
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Amazon Web Services · Enterprise Support
- Serve as trusted advisor to C-level executives on cloud strategy, conducting quarterly business reviews and strategic planning sessions.
- Lead Well-Architected Reviews and design complex multi-service, multi-region architectures ensuring uptime for mission-critical systems.
- Drive cost optimisation and performance improvements while accelerating adoption of AI/ML, analytics, and emerging technologies.
- Proactively resolve technical challenges and mentor customer teams to ensure strong satisfaction scores across enterprise accounts.
- Assist with AWS consumption growth through strategic account planning and measurable business value delivery.
- Guide complex cloud migrations and modernisation projects with expertise in industry-specific compliance and security requirements.
- Maintain AWS Solutions Architect Professional certification with deep technical leadership in enterprise customer engagement and solution design.
Cloud Support Engineer II
Aug 2021 — Dec 2025
▾
Amazon Web Services
- Provided technical support to customers globally across AWS services.
- Worked with Security, Identity and Protection services in AWS.
- Assisted Solutions Architects & Technical Account Managers (TAMs) with customer engagements.
- Troubleshot complex customer issues involving replication and distributed systems.
- Drove service improvement initiatives & deep-dived service technical issues within Global Support Operations.
- Conducted hiring and talent development — phone & on-site interviews.
- Up-skilled and mentored junior engineers within the team.
- Created technical content — public & internal articles including video walkthroughs.
- Delivered service-specific training within Premium Support teams.
Group IT Manager
Sep 2020 — Jul 2021
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Zimplow Holdings
- Ensured alignment of Group ICT to overall business objectives through effective ICT strategy and standards.
- Provided leadership on research, design, and implementation of information systems across the Group.
- Azure and on-premise data center infrastructure design, setup, provisioning, and maintenance.
- Managed information security and ICT business continuity through effective BCP/DRP systems.
- Evaluated current systems for effectiveness and scalability, making strategic recommendations.
- Led end-user capability building on system capabilities, security measures, and daily operations.
- Oversaw handling of technical support — diagnosis, resolution, and communication of resolutions.
- Hands-on involvement during acquisition, implementation, and testing phases of ICT projects.
- Managed effective engagements with all ICT service providers in the best interest of the Group.
Systems Engineer
Dec 2015 — Aug 2020
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Zimbabwe Energy Regulatory Authority (ZERA)
- Data center and infrastructure design, setup, provisioning, and maintenance.
- Assisted in developing the organisation's IT strategy and standards for computer and network systems.
- Responsible for adherence to data policies, procedures, SOPs, and quality control.
- Installed and maintained security infrastructure systems in line with organisational policies.
- Researched, designed, and implemented information systems and technology solutions for business needs.
- Performed systems and database administrative duties and conducted system-wide infrastructure monitoring.
- Led development strategy and code quality coordination, managing work items and fixes.
- Handled technical support queries — diagnosis, resolution, and communication.
- Evaluated and advised on system scalability and troubleshooting across all ICT project phases.
- Provided end users with guidelines on system capabilities, security measures, and daily operations.
Senior ICT Officer
Jul 2011 — Nov 2015
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Mbada Diamonds (Pvt) Ltd
- Business needs analysis and technology solution design to address business problems.
- Network planning, implementation, and support — LAN, WLAN, VLAN, VPN, and WAN.
- Server infrastructure deployment and maintenance.
- Microsoft Exchange Server mail administration and server virtualisation management.
- Developed and implemented security measures protecting integrity and confidentiality of company information.
- Implementation and maintenance of a fibre-optic IP surveillance (CCTV) core network.
- Planning and configuration of IEEE 802.16 systems for IP network communication.
- Video management software installation, camera setup & provisioning, and comms link management.
- Systems administration and maintenance of ERP systems — Sage Evolution and SAP.
- Systems integration, development, maintenance, and database management.
- Configured and maintained backup & Disaster Recovery solutions.
- Installation, calibration & support of CONPASS personnel X-ray screening machine.
- Stakeholder relationship management across business units.
ICT Officer
Dec 2010 — Jun 2011
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Mbada Diamonds (Pvt) Ltd
- Managed LAN, WAN voice and data networks — access provisioning, equipment maintenance, and performance monitoring.
- Oversaw planning, installation, support, and documentation of network systems.
- Evaluated and recommended server hardware/software components and upgrades.
- Installed, upgraded, and configured client accounts, network printing, directory structures, and rights.
- Managed systems security and implemented preventative measures against security breaches.
- Administration of the SAP ERP system.
- Maintained the core VoIP network — server admin, billing, call flow config, SIP, CPE provisioning, and call routing.
- User training on basic computer use and specified systems.
- Administration and maintenance of CCTV and Biometric security systems.
Broadband Customer Care Operator
Aug 2010 — Nov 2010
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Econet Wireless Zimbabwe
- Handled inbound customer queries and technical support calls.
- Assisted customers in configuring mobile phones and PCs for Econet Broadband internet.
- Liaised with departments to resolve queries within promised turnaround times.
- Sales promotion, product education, and customer relationship building.
ICT Intern
Aug 2008 — Nov 2009
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Econet Wireless Zimbabwe
- Installed, configured, and supported network infrastructure — switches, routers, mail and web servers for LAN/VLAN/VPN/WAN.
- Configured routers for LAN, WAN wireless/cable connections, and VPN.
- Linux server installation, configuration, network monitoring, and troubleshooting.
- System administration on Unix, Solaris, and Linux for Internet, email, web hosting, DNS, and billing.
- Customer fixed WiMAX provisioning — BreezeMax and Breeze Access SUs and profiling.
- Configuration and implementation of Wi-Fi solutions for clients.
Professional Certifications
CISSP — Certified Information Systems Security Professional
AWS Solutions Architect – Professional
AWS Certified Security Specialty
AWS Solutions Architect – Associate
AWS SysOps Administrator – Associate
CEH — Certified Ethical Hacker
VCP6 DCV — VMware Certified Professional
ITIL — IT Service Management
CCNA CyberOps — Cisco Cyber Operations
CCNA — Cisco Certified Network Associate
HCNA — Huawei Certified Network Associate (R&S)
HCNA — Huawei Certified Network Associate (Security)
CCNSP — Cyberoam Certified Network Security Professional
Technical Skills
Cloud & Platforms
Security
Operating Systems
Networking
Languages
Databases
Applications
Monitoring & ITSM
Collaboration
Academic Qualifications
M.Sc. Information Systems
National University of Science & Technology (NUST)
2019
2019
B.B.Sc. Business Studies & Computing Science
University of Zimbabwe (UZ)
2010
2010
Professional Diploma — Leadership & Management
Shaw Academy · 2019
Professional Diploma — Digital Marketing
Shaw Academy · 2019
Achievements
- CCNA 2014 EMEA NetRiders Competition — Top Talent Award, finishing 4th in the EMEA region
- Cisco Global Scholarship Program — awarded for Cisco Cyber Ops
Hobbies & Interests
📖 Reading technology literature
♟ Playing Chess
⚽ Playing & watching soccer
Referees
📋
Available upon request.
Contact
Open to advisory engagements, speaking opportunities, and interesting cloud and security challenges. Fill in the form below and it'll come straight to my inbox.